Price rise

[#1]

So after so after a day of a broken network and I am only now receiving some text messages from yesterday I then receive an email from your good selves that you are increasing my monthly bill by 5%. Well done, that's what I call customer service !

[#2]

Hi @Wibblyp 

At Plusnet Mobile we’ve avoided increasing prices since we launched in 2016,  but unfortunately this year for customers on 30 day rolling contracts we are having to make an small increase of 5% to the monthly plan price from the 25th June.

We’re also updating our terms and conditions so that going forward we will increase our prices each year in June, in-line with the Consumer Price Index.  Customers on 30 day rolling contracts can beat the price change by switching to one of our 12 month plans, whose prices won’t be increasing this year.

I hope this clears things up for you regarding the price rise, however, if there is anything else we can help with please let us know.

Are your SMS messages now coming through correctly?

Thank you.