Porting Shambles

[#1]

My partner and myself moved our BT mobiles to Plusnet, mine went ok but hers is a disaster. BT blame you, you blame BT! I've now e mailed you CEO to try and get this mess sorted.

BT now say 100% the number ported to Plusnet on 27th Nov and still it doesn't work.

im sick to death of your advisors saying the same old same old. This is now causing relationship issues as I organised the change of provider thinking it would be a better service, well it's an absolute joke.

every advisor and manager contradicts what the last one said.

Just get it sorted please!!!!

[#2]

Hi @Gordiemac,

We are sincerely sorry to hear of the experience you have received and really would like to help.

Please can you PM me your mobile number and full name.

[#3]

SammyM what is happening with please? 

[#4]

Hello @Gordiemac,

Thanks for your PM, I am sorry for the delay in picking this up. I am currently looking into this for you now with an experienced agent so that we make sure we give the correct information, as I know there has been confusion over this.

I will respond to your PM shortly.

Sammy

[#5]

@Gordiemac

Is this sorted for you, and if so can you give us some indication of what the issue was and what happened which might help others with similar issues

thanks