Porting Diasaster
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Porting Diasaster
13-05-2020 7:00 PM
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I've ordered 2 new SIMs last week from Plusnet online. I also requested PAC transfer. 5 days later and the cards are still in the post, but the numbers have transferred over. My wife and daughter now have dead phones and there's absolutely NOTHING we can do. I cannot believe that the number can be ported without the acknowledgement of receipt of a new SIM. Called Plusnet. Told this is policy. Also told it's impossible to unwind. WHO INVENTED THIS NONSENSE? Oh, they did suggest one thing: they could send out new SIM cards!!! Another thing they said: I shouldn't have requested the porting til I had the new SIM in my hand!!!!! With hindsight, a good plan - thanks for not telling me. Also with hindsight, why did I ever get involved with Plusnet. EVER. We currently have 4 family accounts with Plusnet. I'm cancelling them all. They're cheap for a reason.
Re: Porting Diasaster
14-05-2020 8:12 AM
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Re: Porting Diasaster
01-06-2020 11:35 AM
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Hi Anna
Thanks for confirming the madness. 2 weeks on and I STILL don't have the Sim! Utter disastrous shambles. I can't close the account and walk away because then I'll lose the number.
Re: Porting Diasaster
04-06-2020 11:18 AM
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Re: Porting Diasaster
04-06-2020 3:35 PM - edited 04-06-2020 3:35 PM
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Thanks Mark - I've been waiting now since 13 May! No number all this time (for my daughter's phone). There's a simple solution to this (PLUSNET PLEASE NOTE). Porting shouldn't take place until the customer confirms receipt of the SIM. This should be industry-wide.
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