Ported number to EE - Still getting billed by Plusnet

[#1]

Hi, I ported away from Plusnet to EE (end of May), the port was successful, the number has moved over a week ago and I am actively using the EE sim. However, I just received an email from Plusnet 2 days ago to say I have a new bill for June-July period and that payment will be taken mid June.

The Plusnet mobile account page also appears to show the mobile plan / contract as still active.

I just checked, and under our address, we ported a total of 4 numbers, 2 out of 4 looks like they are still active according to their Plusnet mobile account page.

[#2]

Morning @gspn 

There was an issue which should be fixed soon and the accounts will show as cancelled soon.

We'll backdate any extra charges once your final bill is generated