Plusnet mobile not working in South America
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Plusnet mobile not working in South America
10-12-2019 5:08 PM
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Re: Plusnet mobile not working in South America
10-12-2019 5:24 PM
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Re: Plusnet mobile not working in South America
11-12-2019 11:21 AM
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Hi @dudedude, thanks for getting in touch.
I'm sorry to hear you're experiencing issues with your mobile service while abroad. Unfortunately there is no guarantee of service availability overseas. This is due to the fact we don't have full control of the signal strength, functionality with the masts and local network in that particular area. Having said that, there are some troubleshooting steps that you can try:
- Turn the handset off
- Remove the SIM card
- Leave it for a couple of minutes
- Replace the SIM card
- Turn the handset on
This will refresh the signal and attempt to re-establish a connection with the local network.
You may also find it helpful to manually connect to a network. If you've got an Android handset, following the steps below should provide you the available networks:
- From the home screen, tap and drag the Notifications bar downwards.
- Tap the Settings icon.
- Scroll to and tap More networks.
- Tap Mobile networks.
- Tap Network operators. If prompted tap OK.
- Tap the required network.
If possible, you could also try using your SIM in another handset that is unlocked to all networks.
Let us know how you get on.
Re: Plusnet mobile not working in South America
12-12-2019 12:38 AM
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Re: Plusnet mobile not working in South America
12-12-2019 12:10 PM
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Hi dudedude,
You say "logically implies" service should be available in particular countries. I really don't think you can assume any such thing, sadly.
Having checked the PN roaming pages, I agree with you that there's no list of specifically "supported" countries - but I'm afraid I'd personally draw the conclusion that "If it works, it works. If it doesn't, it doesn't". If you're going to be in those countries regularly, I'd have to suggest having an account with one of the main networks or (as has already been suggested) using a local SIM while you're over there.
Re: Plusnet mobile not working in South America
12-12-2019 12:25 PM
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