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Adding Mates Rates

Posts: 3
Thanks: 1
Registered: ‎03-09-2017

Adding Mates Rates

I am an existing Plusnet Mobile customer and have just signed up to Plusnet Broadband, I would like get the 2GB extra mates rates added to my sim. Is this done automatically when the home broadband is live?


My wife also has a PN mobile sim (different login/account), can it also be applied to her account?



Posts: 17
Thanks: 13
Registered: ‎04-12-2019

Re: Adding Mates Rates

Ring 500 (free) and speak to customer services - they will sort it for you

Community Gaffer
Community Gaffer
Posts: 26,411
Thanks: 10,067
Fixes: 1,577
Registered: ‎21-04-2017

Re: Adding Mates Rates

Thanks for getting in touch @df 

Apologies for the delayed response.

If you’ve not got this sorted yet, can you PM me your mobile number and I’ll be happy to see what we can offer you as a broadband customer. Smiley

Also, up to 5 mobile accounts can qualify for mates rates per 1 broadband account so if you’ve not reached the limit yet, we’ll be able to offer your wife a mates rates deal for her mobile. 

There’s more information about this here:

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi