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Plusnet Mobile App

FIXED
Mfws94
Newbie
Posts: 2
Registered: 3 weeks ago

Plusnet Mobile App

I joined Plusnet over a year ago, roughly, and I have never been able to log on to the app. I want to be able to check my internet usage etc but just can’t get on. It says my mobile number isn’t recognised and today I tried registering on here, to the community and it still won’t let me on. If anyone has any tips or info I’d be grateful

Thanks
6 REPLIES 6
Community Veteran
Posts: 6,976
Thanks: 2,254
Fixes: 43
Registered: ‎16-10-2014

Re: Plusnet Mobile App

First off @Mfws94 welcome to the forum, second this needs to be moved to the appropriate board to get the exposure it needs. Lastly, your mobile is provided by Plusnet isn't it, as the App is only for Plusnet Mobile Phone customers. I am asking as you say you are wanting to check your internet usage.

Moderator
Moderator
Posts: 21,195
Thanks: 3,080
Fixes: 628
Registered: ‎11-01-2008

Re: Plusnet Mobile App

Fix

Moderators Note


This topic has been moved from Tech Help to Mobile

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Mfws94
Newbie
Posts: 2
Registered: 3 weeks ago

Re: Plusnet Mobile App

Thanks for your reply, I think someone has moved it for me. I wasn’t sure what board to post in. Yes it’s a Plusnet SIM card
Shep41
Pro
Posts: 303
Thanks: 105
Fixes: 2
Registered: ‎31-05-2017

Re: Plusnet Mobile App

I wouldn't bother with the mobile app, it's useless and a waste of time and effort . Doesnt show usage properly
Plusnet Help Team
Plusnet Help Team
Posts: 1,047
Thanks: 179
Fixes: 35
Registered: ‎07-12-2017

Re: Plusnet Mobile App

Hi @Mfws94, I'm sorry for the issues you've had setting up the app.

 

Can you advise if you have been inputting your account number, or the mobile number to try and log in?

 

Can you drop me a PM with the following information (and post on here once you've sent it) so we can take a look into this for you:

 

- The mobile number in question

- Your full name and address including postcode

- Are you the account holder?

 

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Community Veteran
Posts: 528
Thanks: 48
Fixes: 2
Registered: ‎26-09-2015

Re: Plusnet Mobile App

I wouldn't bother with the mobile app, it's useless and a waste of time and effort . Doesnt show usage properly

What's the issue?  As far as I can see it works fine for me, is the concern that the usage isn't updated in real time, because if that's the case I don't think any mobile operator can do that.