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PAC not happening

FIXED
T140
Newbie
Posts: 4
Thanks: 1
Registered: ‎09-10-2018

PAC not happening

Texted "port" with my new Plusnet sim in my old o2 phone, Texted my number I want to transfer, texted my PAC. Confirmed info was correct by texting "Yes". Didn't get a confirmation text back saying your port request is confirmed, which concerned me. Not totally surprised when it didn't happen today. I only have 6 days left before my PAC runs out. Any chance a Plusnet person can check out what's gone wrong for me?

Forgot to add, did the PAC request yesterday Monday 8th before 6pm.

5 REPLIES 5
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,593
Thanks: 10,327
Fixes: 1,602
Registered: ‎21-04-2017

Re: PAC not happening

Fix

Hiya. Sorry to hear you’re having issues with porting your number to us. 

Send me a private message with your account number, mobile number you’re wanting to port and the PAC code and I’ll be happy to help out. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
T140
Newbie
Posts: 4
Thanks: 1
Registered: ‎09-10-2018

Re: PAC not happening

Thank you Gandalf.

PM is on its way

T140
Newbie
Posts: 4
Thanks: 1
Registered: ‎09-10-2018

Re: PAC not happening

Many thanks to Gandalf for getting involved in my PAC problemSmiley.

 

I have just received (after 6pm) a confirmation text & an email that my number port request has been confirmed (which should now happen on Friday).

 

For anyone else that ends up in the same predicament as me (and to save time) you will need the following information

Do not post the following info on the forum, only post it in a private message to a member of staff after they have contacted you.

Your PAC

The mobile number you want transferred to Plusnet

The Plusnet mobile number on your new sim

Your Plusnet Account number

You will also need some of the following info:

Your address

Your memorable answer

Your bank account number

Your sort code

 

I will post how I get on.

T140
Newbie
Posts: 4
Thanks: 1
Registered: ‎09-10-2018

Re: PAC not happening

Well. Today was the day I was expecting the PAC to get done. And it hasSmiley.

After private messaging Gandalf on Wednesday and getting the confirmation text later that day

On Thu 19:40 Got a 2nd text saying “Your port request is confirmed”

Fri 13:30 Got text saying “Your number port will complete soon”

Fri 13:31 Got email saying “Your number is on its way back to you”

Fri 14:50 Received a test text sent to my old numberGrin

Thankfully it’s all been completed today as my PAC expires on Monday

Once again, many thanks Gandalf for all your help👍.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,593
Thanks: 10,327
Fixes: 1,602
Registered: ‎21-04-2017

Re: PAC not happening

Glad to hear the port went through smoothly in the end. Thumbs_Up

No problems at all, let me know if you need any further assistance.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet