No Signal & Very Poor Connection

[#1]

Hello there,

Since this morning I am facing the following problems:

• do not get any 3G signal and barely 1 line of 4G inside the apartment
• with 2-3 bars outside, the calls are breaking up

As I can see the tower from my window and is within 200 m distance, I always used to get full signal (4 bars) inside the flat and never had a problem.

My partner is exactly in the same situation. I called Plusnet Support not long ago and I was told that there are no problems. Really?!

Could someone please advise me what to do about this?

Thank you for your time.

[#2]

Looking on the EE status checker, seems they are looking into it:

We're having a look at WR3 7NX

We're investigating a recently reported problem. Click below and we'll update you when there's news.

https://coverage.ee.co.uk/network/ee 

[#3]

I have checked that myself before calling Plusnet Support and it was showing that everything is running normally.

I am somehow relieved now, knowing that they are aware and working on it. Thank you for looking into it!