No Data - PDP authentication failure
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No Data - PDP authentication failure
03-02-2019 7:03 PM
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Hey Guys,
Ive just started a contract with you guys about a week ago, the first few days were fine and I was getting 4G but since yesterday only 3G is appearing in the top corner of my iPhone 6S but even that's not working as every time I try to go online I get a message saying 'Could not activate mobile data network, PDP authentication failure'.
Ive done some research online and can see loads of people having this problem which worries me a lot about this new contract ive started...
I found this thread which seems very comprehensive and tried everything but it's still not working, some help would be amazing!!
https://community.plus.net/t5/Mobile/PDP-Authentication-Failure-mobile-data/td-p/1549292
James
Re: No Data - PDP authentication failure
04-02-2019 11:24 AM
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Hi James,
Thanks for getting in touch.
Could you pop your full name, full address (inc postcode) and mobile number across via a PM and I'll take a look at this for you?
Best wishes
Dave
Re: No Data - PDP authentication failure
05-02-2019 12:19 PM
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Hey Dave,
I sent you a PM yesterday morning, just making sure you received it?
Thanks for the help,
James
Re: No Data - PDP authentication failure
05-02-2019 2:28 PM
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Re: No Data - PDP authentication failure
05-02-2019 3:02 PM
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Thanks Adam , message sent!
Re: No Data - PDP authentication failure
05-02-2019 3:07 PM
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