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My account hasn’t been closed, despite leaving you

Stevepageuk2
Dabbler
Posts: 13
Registered: ‎28-08-2018

My account hasn’t been closed, despite leaving you

I moved to another company, my mobile number was transferred over but I’m still receiving bills.

 

please close my account.

 

i don’t have time to waste hours on the phone to people that don’t understand, so a little help would be appreciated.

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 942
Thanks: 112
Fixes: 43
Registered: ‎26-03-2018

Re: My account hasn’t been closed, despite leaving you

Hi @Stevepageuk2,

I'm really sorry to hear that you've experienced this issue. So that we can take a look into this query with you, please can you send me a private message across including the following information?

 

- Your Mobile Account Number

- Your Full Name and Home Address (Postcode Included)

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team