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No Data Connection.

FIXED
Steve_UK
Dabbler
Posts: 10
Thanks: 1
Registered: ‎28-06-2018

Re: No Data Connection.

Thanks for that Mark - glad they don't make it too easy for us!  What a boring life it would be, eh?

Raziel26
Newbie
Posts: 2
Registered: ‎28-06-2018

Re: No Data Connection.

Hi, I'm having the same problem after porting my number, no data with the PDP authentication error after having done all of the troubleshooting steps with the SIM card, changing network, clearing settings, soft reset and and power off restart.

 

Posting so that I can PM

 

 

RebekaPreston
All Star
Posts: 929
Thanks: 128
Fixes: 31
Registered: ‎25-11-2016

Re: No Data Connection.

Hi all, 

 

I understand you may have already tried this, but can please give the handset another re-boot. It's important that when doing so, the SIM has been removed from the handset entirely.

  • Turn the handset off
  • Remove the SIM card
  • Leave it for a couple of minutes
  • Replace the SIM card
  • Turn the handset back on again

thanks, 

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
Steve_UK
Dabbler
Posts: 10
Thanks: 1
Registered: ‎28-06-2018

Re: No Data Connection.

Hi Rebeka,

 

Yes I had tried that before, but have just repeated it and still no data connection.

 

Thanks,

 

Steve

RebekaPreston
All Star
Posts: 929
Thanks: 128
Fixes: 31
Registered: ‎25-11-2016

Re: No Data Connection.

Hi Steve, 

I have picked up your PM and I'll respond shortly.

- Rebeka 

 

 Rebeka Preston
 Plusnet Help Team
Mark_H
Hooked
Posts: 5
Registered: ‎27-06-2018

Re: No Data Connection.

My Data started working today, nothing I did. It was the magic of @

 

robbo2
Newbie
Posts: 2
Registered: ‎29-06-2018

Re: No Data Connection.

Hi

 

I have the same problem.

 

Ported from another provider, phone and text works, but attempts to use data return PDP authentication error.

 

I have soft reset, reset network settings, removed sim, changed network selection manually.

 

I would really appreciate some help.

Thanks.

Raziel26
Newbie
Posts: 2
Registered: ‎28-06-2018

Re: No Data Connection.

Removing the sim and rebooting again fixed for me after 2 days of no connection, worth persevering with it

robbo2
Newbie
Posts: 2
Registered: ‎29-06-2018

Re: No Data Connection.

Okay thanks, will keep trying that periodically.

 

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules.

 

alasdairw
Newbie
Posts: 3
Registered: ‎28-06-2018

Re: No Data Connection.


@alasdairw wrote: 

New sim is on its way, if it doesn't work, I'll be leaving


 

New sim arrived today. No data. Went through troubleshooting procedures. No data.

 

Moving carrier yet again!

LSB
Hooked
Posts: 5
Thanks: 4
Registered: ‎01-07-2018

Re: No Data Connection.

Morning PN Community!

I have the same issues as everybody else! 3 SIMs for 3 different mobiles, numbers have ported across but no mobile data Sad

Help required please! I've already tried all troubleshooting and still nothing! Plusnet are yet to do me proud but I live in hope!

daddyneenor
Newbie
Posts: 2
Registered: ‎01-07-2018

Re: No Data Connection.

It seems it's not just porting numbers - my mums brand new number with PN is not getting data either even though she has 4gb

 

Mucknfuddle
Hooked
Posts: 6
Thanks: 1
Registered: ‎02-07-2018

Re: No Data Connection.

Same problems as everyone else, number ported over fine on Friday, tried all the resets and fixes but no joy , will have to look elsewhere if it does not get fixed soon

Don’t want to have to try all the same steps over and over , just fix it from your end please ..... using a iPhone 6s and ported number from an EE sim ....
Steve_UK
Dabbler
Posts: 10
Thanks: 1
Registered: ‎28-06-2018

Re: No Data Connection.

It'll come as no surprise to learn that my replacement SIM arrived this morning and was activated very quickly by the helpdesk people, but exactly the same as everyone else it seems - still no data connection.

 

And now it appears that Rebecca, who was trying to sort this out via direct messaging with me, isn't around today.

 

I wonder how long this is going to drag on for?!!!

alasdairw
Newbie
Posts: 3
Registered: ‎28-06-2018

Re: No Data Connection.

Spoke again with Plusnet on Sunday evening, the young man was very inexperienced and was of no help.

Requested my PAC code and ordered a SIM from EE, they have a great deal on at the moment.

Very painful and disappointing experience with Plusnet.