No Data Connection
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- No Data Connection
25-07-2020 4:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
Just received new Plusnet SIM, inserted into unlocked phone. Calls & messages working fine, however, the mobile data is not working.
Have input all the necessary APN info into the phone but still not working. Have tried the SIM in another unlocked phone and data works fine.
Spoken to 2 people at Plusnet dialling 500 but have just be directed to APN settings on the website or take a photo of error message and call back! Not impressed with the customer service so far. Definitely not doing me proud!
Have seen old thread with same issue but no definitive answer on how to solve the issue.
Help appreciated
Fixed! Go to the fix.
Re: No Data Connection
25-07-2020 5:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @bigsparks
Welcome to the forums.
The fact data works in a different phone would suggest to me this is not at a network level (i.e. PlusNets) but possibly on your handset.
If you don't mind telling us what handset you're trying use (that isn't working), I am sure someone can help. Just remove any personal information from anything you post.
Re: No Data Connection
25-07-2020 5:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Alex
Thanks for your reply.
It is a Samsung Galaxy J3 2016 handset.
Re: No Data Connection
25-07-2020 5:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks @bigsparks
I don't use that handset, as I have a iPhone and use EE data.
Someone who does will be better to help you than I can.
25-07-2020 5:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
UPDATE
By searching many other forums it turns out it is an incorrect setting on the Plusnet page in the APN type. On the Samsung J3 2016 handset typing default worked rather than the instructed internet+mms.
Hope this helps someone in the future!!
Thanks
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page