My mobile data is wrong

[#1]

For months I have been on a monthly package with 5gb of data allowance but I have just realised I only get 4gb off data. Can someone please look into this and find out why. It looks like you have not updated my account when I changed to the new package

[#2]

Thanks for your post @griff75201 and welcome to our Community Forums.

Could you drop me a PM with the following details so we can take a look at this for you?

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

[#3]

its ok now Gandalf, I sorted it over the phone

[#4]

@griff75201 Awesome. Let us know if there’s anything else you’d need help with