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Mobile data issues affect some Plusnet SIM cards but not all

Colin_Maybe
Pro
Posts: 403
Thanks: 81
Fixes: 8
Registered: ‎17-12-2016

Re: Mobile data issues affect some Plusnet SIM cards but not all

 and note that the sim operator code is 23433 and the network operator code is 23430

 

 

23433 is Orange's identifier, 23430 is T-Mobiles/EE's identifier. Mine is the same and has been since I joined last year with no issues for myself so that's not causing any problems.

MikeAustin
Dabbler
Posts: 14
Thanks: 2
Registered: ‎01-09-2017

Re: Mobile data issues affect some Plusnet SIM cards but not all

Thanks. It is good to eliminate this from the possibilities. Someone also mentioned that the MNC should be 30, not 33. I tried that, but when I saved the APN it deleted itself!

Maybe there is nothing on the sim card manager information that could give a lead. It does seem odd that, to get the Plusnet Internet connection settings, I have to switch WiFi on and go through the settings menu to download. With a normal working sim, this is not necessary. One is immediately prompted to download the settings and no WiFi connection is necessary. It should not require any user intervention. 

Colin_Maybe
Pro
Posts: 403
Thanks: 81
Fixes: 8
Registered: ‎17-12-2016

Re: Mobile data issues affect some Plusnet SIM cards but not all

MNC is 33 on mine.

BDY
Newbie
Posts: 2
Registered: ‎07-02-2017

Re: Mobile data issues affect some Plusnet SIM cards but not all

My replacement SIM arrived promptly next day, put it in, took a while on hold getting through on the phone, when I did the transfer only took a few minutes. The phone said it had new network settings to install, did that and rebooted.  Everything now works fine.

 

MichaelWilliams
Pro
Posts: 304
Thanks: 55
Fixes: 15
Registered: ‎13-07-2017

Re: Mobile data issues affect some Plusnet SIM cards but not all

Hi all,

 

if you've tried the basic troubleshooting as well as SeeriousGlen's fix posted in this thread and the issues continue, we'll have to dig a little deeper to find out why this is happening.

 

If you could send me a Private Message here, or get in touch using Facebook or Twitter private message, I'll pick it up and we can get the ball rolling with our further troubleshooting process.

 Michael Williams
 Plusnet Help Team
MikeAustin
Dabbler
Posts: 14
Thanks: 2
Registered: ‎01-09-2017

Re: Mobile data issues affect some Plusnet SIM cards but not all

Data now sorted by MichaelWilliams. PM him if you want yours fixed as well. It just involves giving him name, address and two letters from your chosen word and he fixes something back at base.

qhussain67
Newbie
Posts: 1
Registered: ‎18-03-2018

Re: Mobile data issues affect some Plusnet SIM cards but not all

Just a big thanks to SeeriousGlen. Worked perfectly on my HTC Velocity.