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Mobile bill

Stuart3009
Hooked
Posts: 5
Registered: ‎27-07-2023

Mobile bill

So I had my mobile bill last week and I’ve been trying to get through to mobile help line since on the email which states I bill was due it said I’ve got till 1st or they put 10.00 late charge then Monday I get an email saying I’ve been charged 10.00 for late fee( how’s the possible) and I’ve been trying since I got my bill to get through all I’m getting is we are busy, I’m not sitting on holds for 20 plus min just to tell plusnet net there has been an issue with mobile bill
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MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,958
Thanks: 1,567
Fixes: 481
Registered: ‎01-01-2012

Re: Mobile bill

Hi @Stuart3009 

I'm really sorry to hear this has happened.

I'll PM you shortly asking for some more info so I can look into this 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team