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Mobile Price Cap
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Mobile Price Cap
16-09-2020 12:24 PM
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Good morning, I have just taken out 2 SIM only deals with Plusnet and set a cap of 0 on both accounts. Can I please ask why if I've set a cap of 0 would it allow a chargeable text to go through ? I've been charged 33p for an MMS text? I thought anything that was chargeable would be blocked if 0 is set. Thanks Alan
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Re: Mobile Price Cap
19-09-2020 11:55 AM
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Hi @alcorn63,
I'm sorry to hear that you've been charged for an MMS message despite your Smart Cap being set at 0. Please send me the following details over on a private message. If you add a comment to this thread once you've done that, we'll make sure that this is picked back up and looked into:
- The mobile number that the charge was against
- Your full name
- Your full address, including the postcode
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Re: Mobile Price Cap
19-09-2020 4:29 PM
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Hi Sorry but don't seem to be able to send you a pm ?🤷
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Re: Mobile Price Cap
19-09-2020 4:35 PM
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Sorted PM details sent
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