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Mobile Plan Upgrade Issue

FIXED
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Hooked
Posts: 6
Thanks: 3
Registered: ‎14-09-2019

Mobile Plan Upgrade Issue

Hi,

Like a few others on the forum, I tried to upgrade my mobile plan online and things haven't quite gone to plan.

I requested a change to the 30 day, 6Gb plan, for £10 a month on the 26th of July, and instead received an email saying that my change to the 30 day 4Gb plan would take place on the 30th of December 2016 (which is my current plan and the date I originally started it).

The Plusnet website just says that a change is in progress and will take place at the end of this month, but it said the same thing about the end of last month and the one before.

What would be the best way to resolve this please?

Thanks,
David

7 REPLIES 7
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Mobile Plan Upgrade Issue

Hi @davidreed19

 

Thank you for getting in touch. 

 

We would advise dialling 500 from your Plusnet Mobile handset to speak directly with our dedicated Mobile team. 

 

If you would like us to look into this for you, we are more than happy to do so, however, we need to pass through a few stages of security and then email the relevant team to pick this up. Usually, a call into the Mobile team directly helps our Mobile customers come to a quicker resolution. 

 

Should you wish to run through security with ourselves, please PM your:

 

Full Name:

Address:

Postcode:

Mobile Number: 

Confirm you are the account holder: 

 

Kind Regards

Highlighted
Hooked
Posts: 6
Thanks: 3
Registered: ‎14-09-2019

Re: Mobile Plan Upgrade Issue

Thanks @OllieC, PM sent
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: Mobile Plan Upgrade Issue

Hi @davidreed19,

 

Ollie's left for the day so I've followed this up with a PM to you in response. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
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Hooked
Posts: 6
Thanks: 3
Registered: ‎14-09-2019

Re: Mobile Plan Upgrade Issue

Thanks @JOLO , I've replied.

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: Mobile Plan Upgrade Issue

Fix

Thanks @davidreed19,

 

I think it's all resolved for you now. Let me know if you have any problems with the resolution set out in the PM. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
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Hooked
Posts: 6
Thanks: 3
Registered: ‎14-09-2019

Re: Mobile Plan Upgrade Issue

Thanks for your help @JOLO , much appreciated.

Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: Mobile Plan Upgrade Issue

Anytime @davidreed19.

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team