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Mobile Data service issues

Plusnet Help Team
Plusnet Help Team
Posts: 550
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Mobile Data service issues

Hi all,

We’re aware a small number of customers who received Plusnet Mobile SIMS within the last week have been affected by a configuration issue, which means they can’t access data services. Our supplier’s working hard to restore this for all affected customers as quickly as possible.

We’re really sorry for the inconvenience that this has caused and we'll be updating our Community service status page as often as possible to keep you posted. You can find these updates at https://goo.gl/suaFK6.

Thanks

 

 

 Rebeka Preston
 Plusnet Help Team
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 550
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Mobile Data service issues

Hi all,

 

We have been working closely with our supplier overnight and the configuration issue which left a small number of customers unable to access data services has been fixed. We’re really sorry this happened and we'll be contacting and refunding all customers affected.

Thank you for your patience during this time.

 

 Rebeka Preston
 Plusnet Help Team