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Mobile App Update

Moderator
Moderator
Posts: 19,389
Thanks: 3,279
Fixes: 289
Registered: ‎06-04-2007

Re: Mobile App Update

Moderator's note:

Reports about the app, bugs and other issue can be discussed in the new Mobile App Trial board.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

PhantomR
Grafter
Posts: 29
Thanks: 12
Registered: ‎23-11-2015

Re: Mobile App Update

Damn It Mod @Mav 

Splitting the posts like that and putting selected posts on a new board stopped all the newer comment alerts

coming through now i have to go and subscribe to the other thread !!!

Curse You !!!!!!

 

*Shakes My Infinity Gauntlet at the Screen*

Moderator
Moderator
Posts: 19,389
Thanks: 3,279
Fixes: 289
Registered: ‎06-04-2007

Re: Mobile App Update

@PhantomR

Sorry, my mistake. While attempting to move the correct posts and keep them in the same order I forget to set the flag for members to be subscribed to both the new and the old threadsEmbarrassed

 

At least I added a link to the original threadWink

 

Sorry to break it to you but mods have been granted immunity to cursesCheesy

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Bazza
Grafter
Posts: 133
Thanks: 1
Registered: ‎31-07-2007

Re: Mobile App Update

I received an invite by email on the 5th September and duly completed the application via the enclosed link. I received a further email from PlusNet on the 10th telling me I was accepted and that "In the next day or so, you’ll get an email from Apple that will tell you how to download the app". No such email has been received. I am already using TestFlight to beta test other apps on my iPhone and have been for some time.

Community Gaffer
Community Gaffer
Posts: 3,065
Thanks: 5,106
Fixes: 104
Registered: ‎29-09-2011

Re: Mobile App Update

Can you PM me your mobile account details and email address associated with your Apple account.

 Jono H
 Plusnet Community Manager
Bazza
Grafter
Posts: 133
Thanks: 1
Registered: ‎31-07-2007

Re: Mobile App Update

Cheers. I have sent you a PM.

Community Gaffer
Community Gaffer
Posts: 3,065
Thanks: 5,106
Fixes: 104
Registered: ‎29-09-2011

Re: Mobile App Update

For those of you that haven't yet spotted it in your app stores, the retail version of the app is now available for all.

 Jono H
 Plusnet Community Manager
cazpro777
Grafter
Posts: 60
Thanks: 3
Registered: ‎11-10-2018

Re: Mobile App Update

Hi I cannot log in using the app I tried my username and mobile nunber still can't log in tried my plusnet password still doesn't log in
I would like to use the app
If you can help
i would appreciate any replies and any advice and help thank you for reading this .
JayG
Pro
Posts: 1,082
Thanks: 120
Fixes: 3
Registered: ‎30-10-2011

Re: Mobile App Update

@cazpro777: Are you using the correct (i.e. mobile account) password rather than your phone/broadband account password?

cazpro777
Grafter
Posts: 60
Thanks: 3
Registered: ‎11-10-2018

Re: Mobile App Update

Hi thank. you for your reply I appreciate it
I dont use plusnet mobile phone service.
I do have mobile number on my account and plusnet have contacted me on that number i gave this number on sign up
I'm going to find my account number as that might help ?
I have been looking at plusnet mobile service package .
At the moment im using my 4g phone data (Giffgaff)
However I'm waiting for my fibre broadband to start
Plusnet said should be on by 15th (hopefully)
I entered my username and the plusnet password i gave at sign up .
It might be something haven't done as i am a daft cow lol
I just tried to sign in to app i have requesting
a reset password I'm just waiting for the reset password link
Thank you for your replies x

JayG
Pro
Posts: 1,082
Thanks: 120
Fixes: 3
Registered: ‎30-10-2011

Re: Mobile App Update

The Plusnet mobile phone app is for the use of Plusnet mobile customers so it won't work with your Giffgaff number (and you won't of course have a Plusnet mobile account password either.)

Your fibre account username and password should work to access your fibre account when it's activated.

ChrisAtBristol
Aspiring Pro
Posts: 121
Thanks: 26
Fixes: 3
Registered: ‎02-01-2017

Re: Mobile App Update

If it’s any help GG do have their own usage app or did the last time I used them.

cazpro777
Grafter
Posts: 60
Thanks: 3
Registered: ‎11-10-2018

Re: Mobile App Update

Hi
I am looking at the mobile
and the plusnet t.v. service but I'm going to wait until I have the fibre broadband up and running u no ?
Should un Install the app do you think ?
JayG
Pro
Posts: 1,082
Thanks: 120
Fixes: 3
Registered: ‎30-10-2011

Re: Mobile App Update

If you're going to change mobile phone provider to Plusnet you might as well keep the app so it's ready for when you do.

Having said that, it's not exactly a big deal uninstalling and reinstalling apps if necessary.

Highlighted
cazpro777
Grafter
Posts: 60
Thanks: 3
Registered: ‎11-10-2018

Re: Mobile App Update

Thank you for you for your replies and suggestions
When and if I sign up to Plusnet mobile and t.v. package it will be in a few months (im saving money for Christmas x).