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How to remove content lock

Sborny
Newbie
Posts: 1
Registered: ‎29-07-2021

How to remove content lock

Hi, just got me new SIM and content lock is on. How can I remove this as I don't see it in the app.

Thanks.
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,598
Thanks: 10,341
Fixes: 1,603
Registered: ‎21-04-2017

Re: How to remove content lock

Hi @Sborny I'm really sorry for the ultra-long delay. If you've not got this sorted already, drop me a private message with the following details and we’ll be happy to take a look. This information will pass our data protection checks.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet