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Extra 2GB offer

FIXED
Rising Star
Posts: 156
Thanks: 22
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Registered: ‎14-04-2017

Extra 2GB offer

Is it only for new mobile customers?

 

17 REPLIES 17
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Extra 2GB offer

No, you should be able to get - just need a staff member to apply it for you.
Customer / Moderator
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Rising Star
Posts: 385
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Registered: ‎28-07-2013

Re: Extra 2GB offer

@dvorak - How would I contact a staff member? Would it be possible to do it via this forum rather than calling PN?

Thanks.
Pro
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Registered: ‎21-03-2020

Re: Extra 2GB offer

Reply removed

Moderator
Moderator
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Registered: ‎11-01-2008

Re: Extra 2GB offer

Yeah this topic will be in a prioritised queue and should be picked up by a staff member.
Wait for someone to respond on here.
Customer / Moderator
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Moderator
Moderator
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Re: Extra 2GB offer


@HelloDuck wrote:

Sign in to the Community scroll down to the bottom where you will see a list of people who are on line click on them and scroll down and you will see Send Private Message

No, that's not the way to do it and is in breach of the Forum rules:

"Please note that unsolicited PMs to the people named above may not be responded to as they are not all designated to work on the forums at all times due to other workflows."

All topics are picked up by the tools used, staff don't just roam the forums looking for topics to respond to.

Customer / Moderator
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Plusnet Help Team
Plusnet Help Team
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Registered: ‎27-04-2007

Re: Extra 2GB offer

Hi @Cagney1984 Feel free to send me a PM.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Rising Star
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Registered: ‎28-07-2013

Re: Extra 2GB offer

@adamwalker Thanks Adam. And what information would you need in the PM?
Plusnet Help Team
Plusnet Help Team
Posts: 1,857
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Registered: ‎06-08-2018

Re: Extra 2GB offer

Hey @Cagnet1994,

 

Drop the following information across on PM: 

 

- Your full name and confirmation you are the account holder

- Your full address with postcode

- Your Plusnet mobile number 

 

Give us a nudge on this thread once you've sent that info across and we pick it up.

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Rising Star
Posts: 385
Thanks: 11
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Registered: ‎28-07-2013

Re: Extra 2GB offer

@Mads - Cheers. All done ☺
Rising Star
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Registered: ‎14-04-2017

Re: Extra 2GB offer

@Mads  - just sent you PM. Thanks.

Plusnet Help Team
Plusnet Help Team
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Registered: ‎07-12-2017

Re: Extra 2GB offer

Thanks @pkw & @Cagney1994 I have sent you both messages with requests for further security.

 

If you can pop a message on here once you have replied to my PM we'll get this picked up for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Rising Star
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Registered: ‎14-04-2017

Re: Extra 2GB offer

@LaurenB  - just replied to yours.😎

Plusnet Help Team
Plusnet Help Team
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Registered: ‎07-12-2017

Re: Extra 2GB offer

Fix

Thanks @pkw, that's all actioned for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Rising Star
Posts: 156
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Registered: ‎14-04-2017

Re: Extra 2GB offer

Thanks @LaurenB . Just sent you another PM with a question.