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Dropped calls

JS1
Dabbler
Posts: 23
Thanks: 4
Fixes: 1
Registered: 02-12-2016

Dropped calls

When I am trying to make a call the call sometimes drops about 10 seconds in or the person can't hear me at all. Text and data are fine. I have had a play with the phone and I can confirm that it only happens with a 4G connection. When I change the phone so that I only allow it a 3G connection it resolves the problem. Also I have tried turning wifi on and off and it makes no difference to the problem I have described above (eg it works in 3G mode and not 4G mode). Also when I make a call and I am on 4G it seems, from what I can tell from the statues bar, that the phone drops the 4G connection and finds a 3 G connection. Anyone else with the same problem? Any thoughts?

1 REPLY
Colin_Maybe
Pro
Posts: 397
Thanks: 79
Fixes: 8
Registered: 17-12-2016

Re: Dropped calls

Is this always from the same location (i.e. using the same mobile mast)?