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Do I need to activate "Roam like at Home"

FIXED
getheridge
Newbie
Posts: 2
Registered: ‎03-02-2023

Do I need to activate "Roam like at Home"

Hi

My family and I each have PlusNet accounts, some for only a year (i.e. since Brexit).  The Roam like at Home page (https://www.plus.net/help/mobile/roam-like-at-home/) says "Roam Like at Home is available to all Plusnet mobile customers who live in the UK.".  But, just because it is "available" to me, does that mean it is enabled on my SIM only plans?

 

(This post https://community.plus.net/t5/Mobile/Do-I-need-activate-Free-Roaming-to-Europe/m-p/1906644#M23962 asked the same question but didn't provide a way for me to check if my accounts have this enabled)

Thanks

Gavin

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3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,876
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: Do I need to activate "Roam like at Home"

Fix

Hi @getheridge 

By default, all accounts should have it active but I've sent you a PM so we can double check 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
getheridge
Newbie
Posts: 2
Registered: ‎03-02-2023

Re: Do I need to activate "Roam like at Home"

@MatthewWheeler confirmed via PM that my number is activated.
debslord
Newbie
Posts: 1
Registered: ‎12-03-2023

Re: Do I need to activate "Roam like at Home"

Hi @MatthewWheeler,

Would you mind checking my account too please as I couldn't see anything confirming on the app. I read it was only for accounts setup after a certain date it was auto enabled so and I know I've had a Plusnet account for a while so thought best to check.

Thanks,
Debs