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Damaged Sim Card

Al85
Newbie
Posts: 2
Registered: 08-06-2018

Damaged Sim Card

I have somehow damaged my sim card when I put it in my new phone. It works but not very well, phone calls not connecting properly. How do I order a replacement with the same number etc? Many Thanks
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 881
Thanks: 164
Fixes: 30
Registered: 25-11-2016

Re: Damaged Sim Card

Hi Al85,

Thanks for getting in touch with us!

So we can determine if this is a SIM or handset issue, can you please try the SIM in another handset and perform a test call?

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
Al85
Newbie
Posts: 2
Registered: 08-06-2018

Re: Damaged Sim Card

I have swapped sim cards with a friend and they were able to make and receive a call but mine cut out when I made a call and it rang once but didnt let me pick up the call
Plusnet Help Team
Plusnet Help Team
Posts: 103
Thanks: 22
Fixes: 5
Registered: 27-09-2017

Re: Damaged Sim Card

Thanks for giving this a try Al85!

If you could please send me a PM we will be able to whizz through some security and look into getting that new SIM ordered Smiley

-Liv

 Liv Robinson
 Plusnet Help Team
Flawless
Newbie
Posts: 1
Registered: 14-08-2018

Re: Damaged Sim Card

 Hi, 

My phone is saying 'insert sim' upon checking it, it appears to be damaged. Can I order a replacement sim please?

Plusnet Help Team
Plusnet Help Team
Posts: 304
Thanks: 56
Fixes: 15
Registered: 13-07-2017

Re: Damaged Sim Card

Of course you can - simply send me a PM with your mobile number to get started Smiley

 Michael Williams
 Plusnet Help Team