cancel
Showing results for 
Search instead for 
Did you mean: 

Damaged Sim Card

Al85
Newbie
Posts: 2
Registered: 08-06-2018

Damaged Sim Card

I have somehow damaged my sim card when I put it in my new phone. It works but not very well, phone calls not connecting properly. How do I order a replacement with the same number etc? Many Thanks
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 860
Thanks: 156
Fixes: 29
Registered: 25-11-2016

Re: Damaged Sim Card

Hi Al85,

Thanks for getting in touch with us!

So we can determine if this is a SIM or handset issue, can you please try the SIM in another handset and perform a test call?

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
Al85
Newbie
Posts: 2
Registered: 08-06-2018

Re: Damaged Sim Card

I have swapped sim cards with a friend and they were able to make and receive a call but mine cut out when I made a call and it rang once but didnt let me pick up the call
Plusnet Help Team
Plusnet Help Team
Posts: 103
Thanks: 22
Fixes: 5
Registered: 27-09-2017

Re: Damaged Sim Card

Thanks for giving this a try Al85!

If you could please send me a PM we will be able to whizz through some security and look into getting that new SIM ordered Smiley

-Liv

 Liv Robinson
 Plusnet Help Team