Continues DD woes
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Continues DD woes
Continues DD woes
06-03-2019 5:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Guys
I am sure I am not alone here, but I am at my wits end with Plusnet and the continued (over 6 weeks) continued notification and ultimate mobile disconnection as a result of PN's failed DD process.
This has to stop.
What assurances have and can PN provide that this will end?
I guess the next step is to move away from PN for my home phone, broadband and three mobiles.
Mr Grumpy
Re: Continues DD woes
06-03-2019 6:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Continues DD woes
08-03-2019 11:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm having exactly the same issues. I just made a post about it and was told it had been marked as spam! Now I can't even find it. Please sort this out.
Re: Continues DD woes
08-03-2019 11:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @MIchaelB1, thanks for getting in touch.
I am sorry to hear you're having issues with your service in relation to the direct debit. We'd be happy to look into this for you. Could you please private message:
-your full name
-your full address including postcode
-your mobile number
Regards
Re: Continues DD woes
08-03-2019 2:23 PM - edited 08-03-2019 2:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
HI @abails0105 I have PMd you my details.
Despite only getting the email late last night, which informed me my account would be restricted in 48 hours, it has actually already been restricted as of this morning.
Please can you sort this or let me know what I have to do to get it sorted. As I said, the direct debit is still active and when I phone plusnet help, I'm also told it is active on your side too, yet some automated system keeps shutting my service down.
Re: Continues DD woes
08-03-2019 2:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Continues DD woes
08-03-2019 2:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @bestgear,
I'm sorry for the inconvenience that the problem with taking payments via direct debit has caused. Our operations team have confirmed that they believe that this is now resolved and that we should be able to take payments via direct debit moving forwards.
Re: Continues DD woes
14-03-2019 1:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well.. two days ago I had another DD error, called to make a payment and now I find an hour ago.. we are back to teh service being disconnected.
Utter SHAMBLES...
Re: Continues DD woes
14-03-2019 2:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Continues DD woes
19-03-2019 2:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
Another of my phones hit again with a DD failed today - and called in and sorted for another period...
What I need to know is when will it stop!??!
I have written a formal letter to complain about this, as so far I have called many times and many times made card payments. I have even recreated DD agreements after one of your agents said that would fix it!
David
Re: Continues DD woes
19-03-2019 3:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @bestgear, thanks for your post.
We're sincerely sorry to hear that you've been affected by this issue and for any inconvenience caused.
We are aware of this issue and are working hard to resolve it as quickly as possible although we unfortunately can't give you a timescale for resolution.
Re: Continues DD woes
20-03-2019 8:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Make sure you check that plusnet have not trashed your credit rating
- it seems they are in at least some cases - to add further insult and injury to this ongoing issue.
Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
Re: Continues DD woes
20-03-2019 5:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks RobC - how quickly would these entries appear on my score?
Re: Continues DD woes
20-03-2019 8:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@bestgear wrote:
how quickly would these entries appear on my score?
Depends on what and how plusnet systems are misbehaving and whether plusnet staff are actually doing anything whatsoever to mitigate the impacts
I think thats a question plusnet staff here should answer to enable customers to ensure they have NOT been negatively impacted by plusnets errors.
As a potentially impacted customer - ask them directly whether you have been affected - and precisely how and when.
If they dont answer - theres always a SAR (subject access request) under the GDPR.
If they fail to answer in 30 days, attempt to charge you or require you to fill forms in - add the ICO to the list of regulators looking at them.
Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
Re: Continues DD woes
21-03-2019 1:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well - another day and yet mobile restricted,
It never ends... and nothing but excuses and hollow promises.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page