Closing account
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- Re: Closing account
Closing account
07-06-2023 11:18 AM
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I'm trying to close down my plusnet mobile account but can't see an option on my online account.
Is there an admin who can please help me close the account down please, and PM me?
Many thanks.
Re: Closing account
07-06-2023 12:47 PM
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See here for closing your account. https://www.plus.net/help/mobile/transferring-your-mobile-service/#how-can-i-ask-my-current-provider...
For info, we Mods are fellow customers, not Plusnet staff
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Closing account
07-06-2023 1:08 PM
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Thanks for the information Baldrick.
I have already migrated away, and ported my number away (2 days ago). Just need to ensure my account was closed and the direct debit is cancelled.
Re: Closing account
07-06-2023 1:10 PM
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Re: Closing account
07-06-2023 1:17 PM
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Yes i also get the 'something went wrong' message when i login to my account.
Spent 25 mins on the phone waiting to speak to customer services.
Re: Closing account
07-06-2023 1:23 PM - edited 07-06-2023 1:24 PM
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Re: Closing account
08-06-2023 10:07 AM
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"I would have thought plusnet would have alternative contact methods like email or chat with an actual human. "
Now there's a simple and logical solution, but sadly, like many companies nowadays, not an option they wish to provide.🙄
Re: Closing account
08-06-2023 10:41 AM
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You can try sending an email to mobile-help@plus.net
Re: Closing account
09-06-2023 1:23 PM
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When a PAC is used, the date the transfer takes place should prevent future payments from being taken after that, with a couple of caveats such as billing date changes. Then on your usual billing date your final bill will be generated totting up what we owe you for service you paid for and haven't had, then shortly after a refund is triggered to refund the funds back to you to the payment method you paid with or by cheque if the Direct debit is canceled.
@pyeomans @newagetraveller @Tedlooney If any off you still need help just let me know and I'll DM you for details and see what's what.
Re: Closing account
09-06-2023 1:28 PM
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Thanks for all the information.
I contacted Plusnet via email and everything is now in order.
Re: Closing account
09-06-2023 2:04 PM
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@pyeomans - Brill no worries, what about you @newagetraveller and @Tedlooney?
Re: Closing account
09-06-2023 2:43 PM
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Re: Closing account
09-06-2023 2:59 PM
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@Tedlooney - No problem, if you need anything, just give us a shout.
Re: Closing account
04-07-2023 5:52 PM
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Hi @James30 please can I have some assistance with closing my 30 day sim only contract account? I have already transferred my number on 27th June but my PN account is still active, although there is a message saying 'Something's gone wrong..'
The Direct Debit is still active and has taken money and I am concerned that it will continue to take money.
Re: Closing account
05-07-2023 10:39 AM
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Hi @louhanbel
I'm really sorry to hear this has happened.
I'll send you a PM shortly asking for some more info so I can look into this
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