Get our superfast unlimited fibre broadband
Great-value deals on unlimited broadband
Our low-cost broadband on its own
Flexible and affordable sim only deals with no contract
Our network reaches over 99% of the UK, so we've got you covered
Low on minutes, data or texts? Just add one of our bolt-ons
Quick and easy access to your account, services, bills and tools
View and manage your mobile account, tariff and usage
How do I change the direct debit instructions for my mobile account? I can see how to do it on the broadband account but cannot find any way to do it on the mobile side.
It currently isn't possible to change your Direct Debit details on the Mobile side of things via My Account. Sorry for any inconvenience this may cause.
However, if you could send me a PM with your name and address, I can begin to get that sorted for you.