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Cannot activate WhatsApp
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Cannot activate WhatsApp
22-02-2023 5:01 AM
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Hi, first post here. Installed a Plusnet SIM on my wife's Galaxy S10 yesterday. All good except WhatsApp. Cannot activate a WhatsApp account for this number as the SMS with the 6 digit verification code never arrives. The "call me" option doesn't work either. WhatsApp verification screen displays a message containing "we couldn't send an SMS...". Why is that? So I took the SIM out and put it into an old A8. Same issue. Both phones have previously run WhatsApp.
Clues gratefully received.
Clues gratefully received.
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Message 1 of 3
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Re: Cannot activate WhatsApp
22-02-2023 8:21 AM
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You most likely need to request the 'adult content' lock on your SIM to be removed - call 500 from your mobile.
John
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Re: Cannot activate WhatsApp
23-02-2023 11:01 AM
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@jab1 - not sure it's related to the content filter as it looks to be set correctly in this case.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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