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Cannot activate WhatsApp

sjromaine
Newbie
Posts: 1
Registered: ‎22-02-2023

Cannot activate WhatsApp

Hi, first post here. Installed a Plusnet SIM on my wife's Galaxy S10 yesterday. All good except WhatsApp. Cannot activate a WhatsApp account for this number as the SMS with the 6 digit verification code never arrives. The "call me" option doesn't work either. WhatsApp verification screen displays a message containing "we couldn't send an SMS...". Why is that? So I took the SIM out and put it into an old A8. Same issue. Both phones have previously run WhatsApp.
Clues gratefully received.
2 REPLIES 2
jab1
Legend
Posts: 17,225
Thanks: 5,534
Fixes: 258
Registered: ‎24-02-2012

Re: Cannot activate WhatsApp

You most likely need to request the 'adult content' lock on your SIM to be removed - call 500 from your mobile.

John
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,899
Thanks: 5,004
Fixes: 316
Registered: ‎04-04-2007

Re: Cannot activate WhatsApp

@jab1 - not sure it's related to the content filter as it looks to be set correctly in this case.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵