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Can't receive calls

kipperash
Dabbler
Posts: 13
Registered: 26-03-2013

Can't receive calls

I'm generally a big fan of plusnet customer service, so I really want to be able to use and recommend plusnet mobile, however for the last two days I've been able to receive calls.
Outgoing calls are unaffected but incoming calls from my bank just go straight to voicemail.

I've tried reconnecting to the network.
I've tried rebooting the phone.
I've tried disabling call forwarding via #21#.
No luck Sad

I'm afraid that this issue combined with the lack of short code support form a strong argument for a switch of network provider.
11 REPLIES
Andybunn22
Hooked
Posts: 7
Registered: 14-05-2017

Re: Can't receive calls

Had this issue, for 5 days now. Very unlikely to get better in the coming days for you unfortunately. Everytime i try to register my phone with the Lloyds bank app, i cant get any calls or texts for the next few hours. Restarting my phone provides a 5minute window where calls and text are able to come through but after this time i am back to square one. Not being able to receive calls or texts basically a phone useless. 

Community Veteran
Posts: 6,258
Thanks: 432
Fixes: 39
Registered: 30-07-2007

Re: Can't receive calls

Everytime i try to register my phone with the Lloyds bank app, i cant get any calls or texts for the next few hours

I'm not sure how!, but that sounds like something could have enabled 'do not disturb' mode on the phone. Have you checked any DND settings ?

Andybunn22
Hooked
Posts: 7
Registered: 14-05-2017

Re: Can't receive calls

Yeah checked all the settings, tried resetting, multiple different phones, changing network, disabling 4g and only 3g on.

Still nothing, i havent been receiving calls and texts all day. Outgoing working fine

Community Veteran
Posts: 6,258
Thanks: 432
Fixes: 39
Registered: 30-07-2007

Re: Can't receive calls

In that case it does seem (as you indicate in the other thread) like it could be a PN issue to do with short codes.Sad

It seems like getting them to take seriously, and investigate, issues like this and the lack of roaming connectivity is like getting blood out of  a stone!

gdj1981
Dabbler
Posts: 10
Thanks: 1
Registered: 15-05-2017

Re: Can't receive calls

Not a phone issue as same problem with that banking app, resolved it my end by setting up call back via a landline, but major issue for many at the moment.  The worst thing is not knowing not receiving calls and texts.  was working fine when set up before so only seems a recent issue?

Andybunn22
Hooked
Posts: 7
Registered: 14-05-2017

Re: Can't receive calls

Its a genuine shame, never had anything wrong with Plusnet. Had broadband with them for a long time and as a loyal customer wanted to try out their mobile services.

 

Unfortunately for the past few days this issue has been crippling my connectivity with people. Cant even get a text message for verifying my login on places like google/facebook 

Agressor
Newbie
Posts: 1
Registered: 18-05-2017

Re: Can't receive calls

Move your SIM to a different phone to make sure it's the network and not phone settings
gdj1981
Dabbler
Posts: 10
Thanks: 1
Registered: 15-05-2017

Re: Can't receive calls

First thing I tried, sim in other phone the same
Heatha
Dabbler
Posts: 13
Thanks: 1
Registered: 09-03-2017

Re: Can't receive calls

Still same problem?

Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: Can't receive calls

Hi kipperash!

Thanks for getting in touch with us!

I'd like to try and troubleshoot this issue and help in anyway I can.

Can you please try manually searching for a network and if given an option, connect to any other network that differs from EE/Plusnet. Once you've done this, leave it for a couple of minutes and then go back and select EE/Plusnet. 

- Rebeka 

 Rebeka Preston
 Plusnet Help Team
killsta
Dabbler
Posts: 18
Thanks: 1
Registered: 11-01-2017

Re: Can't receive calls

Rebekah, this is a Plusnet issue so stop wasting everyone's time asking them to rescan networks, etc.

There are many, many posts on this forum reporting the same fault, so how about you look into the obvious problem that Plusnet customers have receiving calls?