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Usage breakdown, how up-to-date is it when roaming?

sherbrooke-pn
Dabbler
Posts: 12
Registered: 31-07-2007

Usage breakdown, how up-to-date is it when roaming?

How up-to-date is the usage breakdown, I've had an email saying I've reached my smart cap (£10) but my usage only shows 12 texts (£0.24) and 103MB (£3.78 ) data for today.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 56
Thanks: 16
Fixes: 6
Registered: 16-12-2016

Re: Usage breakdown, how up-to-date is it when roaming?

Good evening sherbrooke!

Our 'My Account' page on the website will update daily. If you need to know exactly where you're up to at that moment, then please give us a call for free on 500: our Customer Service team will be happy to let you know where and why any recent charge has been applied, and can go over your options regarding your Smart Cap, your services, and your billing. Smiley

If you've any questions or concerns about our service or your account, don't hesitate to get in touch with us via email into mobile-help@plus.net, through our Live Chat from the main website, or from our Facebook and Twitter pages. Smiley

 Marc Johnson
 Plusnet Help Team