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Can’t log into account

Sandra1961
Newbie
Posts: 1
Registered: ‎05-10-2021

Can’t log into account

Hi

i can’t log into my account. Every time I put my email or mobile number in it says not recognised. I try and rest password and username but all the fields it asks you to complete still say not recognised

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,542
Thanks: 10,222
Fixes: 1,596
Registered: ‎21-04-2017

Re: Can’t log into account

Thanks for your post @Sandra1961 and welcome to our Community Forums.

Really sorry for the delay. 

If this is still an issue, could you private message me the following information so we can take a closer look? 

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet