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Can't buy bolt-ons

Anonymous
Not applicable

Can't buy bolt-ons

hi

Whenever I try to buy a bolt on I get a message saying they've hit a snag. I text Data 250 and half a minute later i get a reply saying its hit a snag and to check my details. I've tried several times, is the some other way to buy bolt ons?

 

Cheers

 

10 REPLIES
SarahStewart
Aspiring Pro
Posts: 121
Thanks: 21
Fixes: 6
Registered: ‎25-11-2016

Re: Can't buy bolt-ons

Hi Steely,

thanks for getting in touch today. 

I'm very sorry to hear you're having some issues adding your bolt on, if you drop me or any of the mobile staff a message we can certainly get this up and running for you. 

 Sarah Stewart
 Plusnet Help Team
LivRobinson
Aspiring Pro
Posts: 103
Thanks: 13
Fixes: 5
Registered: ‎27-09-2017

Re: Can't buy bolt-ons

Hi Meatloaf123!

I am sorry that you have had an issue with an SMS bolt-on.

I will be more than happy to take a look into this, but as outlined in my response on the other thread you have created, I need you to send me a PM so I can access your account Smiley

Thanks
-Liv

 Liv Robinson
 Plusnet Help Team
Anonymous
Not applicable

Re: Can't buy bolt-ons

Lol so the plusnet help team didnt actually read meatloaf's joke post they just automatically post the same response no matter what the customer asks?

BTW meatloaf are you using imperial or metric bolts? Samsung are only metric I think Wink
Community Veteran
Posts: 5,618
Thanks: 1,537
Fixes: 35
Registered: ‎16-10-2014

Re: Can't buy bolt-ons

A broken cerebrum parser and an addiction to copy and paste me thinks. But to be honest that's quite shocking.

Community Veteran
Posts: 3,790
Thanks: 444
Fixes: 6
Registered: ‎05-04-2007

Re: Can't buy bolt-ons

To be fair, how do PlusNet know whether the poster is making a sarcastic comment (I can't talk I do them all the time), or whether someone is actually asking for help?

LivRobinson
Aspiring Pro
Posts: 103
Thanks: 13
Fixes: 5
Registered: ‎27-09-2017

Re: Can't buy bolt-ons

Apologies 

 Liv Robinson
 Plusnet Help Team
Community Veteran
Posts: 5,618
Thanks: 1,537
Fixes: 35
Registered: ‎16-10-2014

Re: Can't buy bolt-ons

@Alex in the context of @Meatloaf123's post it's screamingly obvious that this was a joke all one needs to do is read it to see that.

 

Community Veteran
Posts: 5,618
Thanks: 1,537
Fixes: 35
Registered: ‎16-10-2014

Re: Can't buy bolt-ons

@LivRobinson, see my post above to @Alex.

Anonymous
Not applicable

Re: Can't buy bolt-ons


Alex wrote:

To be fair, how do PlusNet know whether the poster is making a sarcastic comment (I can't talk I do them all the time), or whether someone is actually asking for help?


Well, to be honest, a little common sense and a basic grasp of the English language is usually all that is needed. It doesn't fill a customer with much confidence when the people that are there to help are obviously not reading the posts. 

Meatloafs post was the 3rd post in the thread and clearly was a self-contained joke, not buried two pages in, referring to an 'in joke' that only would be understood by reading the entire thread.

Anyone who took 5 seconds to read it would have realised. I received the reply via email with no context and I managed to deduce it was a joke.

But then again I may be a comedy writing genius, able to spot a joke at 50 paces, Edinburgh Fringe here I come.

 

Moderator
Moderator
Posts: 27,195
Thanks: 1,843
Fixes: 158
Registered: ‎14-04-2007

Re: Can't buy bolt-ons

Moderator's note:

I have now locked this topic as it is just cheap shots at staff trying to do their job of helping customers.

Customer and Forum Moderator. Windows 10 Firefox 63.0 (64-bit)