Can't buy bolt-ons

[#1]

hi

Whenever I try to buy a bolt on I get a message saying they've hit a snag. I text Data 250 and half a minute later i get a reply saying its hit a snag and to check my details. I've tried several times, is the some other way to buy bolt ons?

Cheers

[#2]

Hi Steely,

thanks for getting in touch today. 

I'm very sorry to hear you're having some issues adding your bolt on, if you drop me or any of the mobile staff a message we can certainly get this up and running for you. 

[#3]

Hi Meatloaf123!

I am sorry that you have had an issue with an SMS bolt-on.

I will be more than happy to take a look into this, but as outlined in my response on the other thread you have created, I need you to send me a PM so I can access your account

Thanks
-Liv

[#4]

Lol so the plusnet help team didnt actually read meatloaf's joke post they just automatically post the same response no matter what the customer asks?

BTW meatloaf are you using imperial or metric bolts? Samsung are only metric I think

[#5]

A broken cerebrum parser and an addiction to copy and paste me thinks. But to be honest that's quite shocking.

[#6]

To be fair, how do PlusNet know whether the poster is making a sarcastic comment (I can't talk I do them all the time), or whether someone is actually asking for help?

[#7]

Apologies Mook, @Anonymous. Unfortunately, I did not follow the joke being made, and therefore assumed that Meatloaf needed assistance, as there have been multiple posts from them today, and I have offered my help with any issues mentioned.

I assure you, I did read the comment left by Meatloaf, and I have not copied and pasted any response. I was merely doing my job by offering assistance when a customer posts here on community mentioning anything to do with an issue they are having (even when that post is, as I now realise this was, just a joke)

Thank you for bringing this to my attention as I now know, at least, that Meatloaf does not require assistance at this time.

As outlined by @Alex, community being a forum for customers to find help and answers to their issues, I cannot always guarantee if a post is a genuine request for help or a joke, and therefore must offer assistance to all customers who could possibly be needing it. This is in no way me saying that jokes should not be posted, but I'm sure you understand that my position here is to offer help and assistance to all our customers who need it.

As always, if any of you do actually require help in the future, please do not hesitate to send me a PM and I will be more than happy to assist.

-Liv

[#8]

@Alex in the context of @Meatloaf123's post it's screamingly obvious that this was a joke all one needs to do is read it to see that.

[#9]

@LivRobinson, see my post above to @Alex.

[#10]

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@Alex wrote:

To be fair, how do PlusNet know whether the poster is making a sarcastic comment (I can't talk I do them all the time), or whether someone is actually asking for help?

---

Well, to be honest, a little common sense and a basic grasp of the English language is usually all that is needed. It doesn't fill a customer with much confidence when the people that are there to help are obviously not reading the posts. 

Meatloafs post was the 3rd post in the thread and clearly was a self-contained joke, not buried two pages in, referring to an 'in joke' that only would be understood by reading the entire thread.

Anyone who took 5 seconds to read it would have realised. I received the reply via email with no context and I managed to deduce it was a joke.

But then again I may be a comedy writing genius, able to spot a joke at 50 paces, Edinburgh Fringe here I come.

[#11]

Moderator's note:

I have now locked this topic as it is just cheap shots at staff trying to do their job of helping customers.