Bolt-on

[#1]

Added a 500MG bolt-on today. Text later informed me that this data would expire once my account refreshes on 5 May. How can it be that this just disappears once my account refreshes? Money for nothing?

[#2]

I just got a bolt-on I didn't even ask for.  I did vaguely see some message on my phone earlier about some extra thing from plusnet but I was busy at the time so just dismissed it.  I hope I haven't bought something without realising it - I rarely make voice calls so I certainly won't use it.

[#3]

Hello @b56c,

Thanks for reaching out to us here. 

I'm afraid we do not offer roll-over usage, the bolt-ons are valid until your next refresh date. It might be worth looking at changing your tariff if you are finding yourself running out of data/text/calls before your refresh date. 

Apologies for any inconvenience caused. 

Thanks. 

[#4]

In that case you need to say this up front. Had I know, I’d have bought half as many MBs. No one wants to pay for something they don’t actually get to keep. Really poor show.

[#5]

Sorry about that @b56c, for future reference you can find all our t's and c's in regards to bolt-ons here. 

Let us know if you need further assistance.