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Accidentally cancelled direct debit

Thunderhoof
Newbie
Posts: 2
Registered: ‎05-06-2022

Accidentally cancelled direct debit

‎19-04-2023 10:35 PM

When I was sorting through my bank account as part of a switch over I accidentally deleted my direct debit to plus net, there appears to be no way to set up a new direct debit on the website, this is very unusually as every other website I use allows you to set it up again. Is there any way to set up a new direct debit without phoning them up?

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MisterW
Superuser
Superuser
Posts: 15,054
Thanks: 5,689
Fixes: 407
Registered: ‎30-07-2007

Re: Accidentally cancelled direct debit

‎20-04-2023 7:44 AM - edited ‎20-04-2023 7:45 AM

Is there any way to set up a new direct debit without phoning them up?

i dont believe there is for mobile,.  Just call 500 from your phone, customer services were quick to set another one up for me when mine lapsed a while ago.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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