About to be double charged for the second month
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About to be double charged for the second month
16-03-2019 8:12 PM
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However, I have just received a text about this month’s bill, and it says that March’s direct debit of £20 will be collected at the beginning of April - this is absolutely not correct, it should be back to the usual £10! Can you please look into this and confirm I won’t be charged twice this month??? Thank you.
Re: About to be double charged for the second month
16-03-2019 9:50 PM
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Hello @Karenm123,
Thanks for getting in touch and welcome to the forum.
I would be happy to check this for you, please can you PM us the following information;
-Full name
-Mobile number in question
-Full address including postcode.
Re: About to be double charged for the second month
16-03-2019 10:45 PM
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Re: About to be double charged for the second month
17-03-2019 5:24 PM
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Re: About to be double charged for the second month
19-03-2019 2:51 PM
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I have the same issue regarding my mobile account. £6 taken in Jan. Nothing taken in Feb. Double taken in March £12.
However, I have received a text saying double is going to be taken again at the beginning of April - this is absolutely not correct, it should be back to the usual £6! Can you please look into this and confirm I won’t be charged twice this month
Thank you.
Re: About to be double charged for the second month
19-03-2019 3:39 PM
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Hey @markw4,
Thanks for getting in touch with us.
So we can investigate and help resolve, please could you provide the following information:
- Your full name
- Your full address with postcode
- Your Plusnet mobile number
Via PM.
Once you have replied via PM, please give us a nudge here once you have sent the PM so we can pick it up as soon as possible.
Thank you.
Re: About to be double charged for the second month
20-03-2019 8:39 AM
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I have sent you a pm with required info.
Thanks
Re: About to be double charged for the second month
20-03-2019 10:26 AM
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Re: About to be double charged for the second month
20-03-2019 4:30 PM
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Hi i had to phone customer services about a phone/broadband problem and i mentioned my mobile problem too. They at the end transferred me to your mobile dept and they have assured me only the normal amount will be taken next month.
Thanks
Re: About to be double charged for the second month
20-03-2019 4:47 PM
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- Re: About to be double charged for the second mont...