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30 day sim immediate upgrade

FIXED
davefo
Interested
Posts: 2
Registered: ‎09-09-2015

30 day sim immediate upgrade

Hi, I ordered a new 30 day sim but selected the wrong data package, is it not possible to change it without waiting for the first month to go by?
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: 30 day sim immediate upgrade

Fix

Hi @davefo 

Unfortunately when we change tariffs these happen on the next refresh date and there’s no way we can force it through instantly. Really sorry for the inconvenience.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet