10% Price increase
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- 10% Price increase
10% Price increase
02-03-2019 3:21 PM
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Just noticed that my payments have gone from £8 to £8.80 this month.
Wondered if it was a account mistake or have I missed a notification of the increase.
As I only use a small amount of my allowed 3.5gb of data and less than 2 hours of the unlimited phone calls and very few texts it is getting expensive. I just keep it unlimited for when I am holiday but using my alternative giffgaff account and buying their goodybags when required would be cheaper. But like having 2 network coverage
Re: 10% Price increase
02-03-2019 3:51 PM
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No price increase that I'm aware of - more likely you have been billed for non-inclusive calls or texts.
https://www.plus.net/help/legal/mobile-price-guide/
You should be able to view details of both calls and texts made by logging in to your mobile account.
Re: 10% Price increase
02-03-2019 4:11 PM
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Hey @jorvikmik,
Thanks for getting in touch with us.
As @JayG mentions I would suggest taking a look over your invoice incase there is any additional charges for:
- Extra data
- Call charges
- MMS/SMS charges
If you require any further assistance, please let us know.
Thank you.
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