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10% Price increase

Posts: 160
Thanks: 6
Registered: ‎29-12-2007

10% Price increase

Just noticed that my payments have gone from £8 to £8.80 this month.
Wondered if it was a account mistake or have I missed a notification of the increase.
As I only use a small amount of my allowed 3.5gb of data and less than 2 hours of the unlimited phone calls and very few texts it is getting expensive.  I just keep it unlimited for when I am holiday but using my alternative giffgaff account and buying their goodybags when required would be cheaper. But like having 2 network coverage

Posts: 1,145
Thanks: 143
Fixes: 6
Registered: ‎30-10-2011

Re: 10% Price increase

No price increase that I'm aware of - more likely you have been billed for non-inclusive calls or texts.

You should be able to view details of both calls and texts made by logging in to your mobile account.


Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: 10% Price increase

Hey @jorvikmik,

Thanks for getting in touch with us.

As @JayG mentions I would suggest taking a look over your invoice incase there is any additional charges for:


- Extra data

- Call charges

- MMS/SMS charges


If you require any further assistance, please let us know.

Thank you.