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phone charges

cliff5
Newbie
Posts: 1
Registered: ‎12-07-2024

phone charges

hello i have just changed to Fibre deal for my broadband and have kept my home phone line as its easier for my mum. Can I phone other plusnet customers for free and them phone me for free on landlines, otherwise the phone charges are very high so i would have to use a mobile . 

Many Thanks

2 REPLIES 2
bmc
Hero
Posts: 3,850
Thanks: 1,363
Fixes: 60
Registered: ‎28-02-2017

Re: phone charges

@cliff5 

Can't help with phone charges.

 

If you wish to keep a landline then you'll need to move to a VOIP provider by 31st December 2025 at the latest. This  is when OR are teminating Line Rental Contracts with ISP's. Note PN could pull the plug earlier on it's phone services.

 

I'm surprised you were allowed to change products will keeping your phone line.

 

Brian

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,711
Thanks: 647
Fixes: 112
Registered: ‎27-11-2020

Re: phone charges

I was thinking the same to be honest @bmc ! if you have kept the phone then Plusnet to Plusnet calls are free but don't go over the 60 minute mark

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team