international calls
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- international calls
international calls
30-06-2011 12:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I use Plusnet since August 2010 and one of the good things offered was 300 min to call overseas ( Portugal) after 6pm .
After a few months of use Plusnet started charging for those calls without telling us about that change.
In January 2011 some calls after 6pm were charged others were not , same thing in February and in March all calls were charged ( very strange ) we tried to contact costumer services and NEVER got a answer about it and now we would like to know if we still have the service and how does it work.
any other person had the same problem?
Thanks
Re: international calls
30-06-2011 1:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
See this page regarding free call time.
Please note you should redial a national or local call after 59 minutes to avoid charges and redial after 29 minutes for international calls.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: international calls
30-06-2011 1:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
the real problem is : how can plusnet charge me for a call when the time of that call was 19.45 and the duration was 4.30 minutes and no previous call was made on that month ?
and I forgot to expain, i have the Talk Evenings & Weekends and I never received any email or info about that changes , lack of information between provider and costumer is not good at all.
At moment i'm in Portugal ( holidays) and i will try again as soon we return to UK and if they still charging me that calls something wrong is happening and i will cease my contract with plusnet.
Re: international calls
30-06-2011 1:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you let me know the date this call was made I'll take a look into it for you.
Quote how can plusnet charge me for a call when the time of that call was 19.45 and the duration was 4.30 minutes and no previous call was made on that month ?
Re: international calls
04-07-2011 11:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
last 2 dates here :
01/03/2011 - 21:23:29 00:02:36 £0.41
17/01/2011 - 19:35:25 00:09:12 £1.15
Thanks
dick:quote
Re: international calls
04-07-2011 1:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: nandux Thanks for the quick reply
the real problem is : how can plusnet charge me for a call when the time of that call was 19.45 and the duration was 4.30 minutes and no previous call was made on that month ?
and I forgot to expain, i have the Talk Evenings & Weekends and I never received any email or info about that changes , lack of information between provider and costumer is not good at all.
I thought that since January all continental calls on Evening and weekend are charged, and you did get an e-mail in early December to inform you, a copy of it will be in the closed messages on your member section around the 17th december
see https://portal.plus.net/residential/tariffs/homephone.html ; for charges
Re: international calls
04-07-2011 9:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: international calls
05-07-2011 7:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: international calls
05-07-2011 8:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
this was on my letter
Quote We're making some changes to our Home Phone service in January too. Our charge for line rental will be £11.99 a month. We'll no longer offer 300 inclusive international minutes on our Talk Evenings & Weekends call tariff and off peak hours are changing to 7pm - 7am.
Re: international calls
05-07-2011 6:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Skype: 1.9p per min incl VAT - + 3.3p call set up/connection fee
Vonage: 2.0p per min (excl VAT) no call set up
Sipgate: 2.1p per min (excl VAT) no call set up
PlusNet: 11.3p per min + 10.9p call set up
I know that you are tied to BT, but you really need to do something about your international call costs.
Re: international calls
09-07-2011 8:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: international calls
12-07-2011 12:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can see the email on your account, if you view all closed tickets you should be able to see it on the one referenced SN100479070? It should have been sent to the email address we hold on your account, as well as to postmaster@*yourusername*.plus.com on the 3rd December as pierre_pierre states above.
Re: international calls
12-07-2011 1:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: international calls
14-07-2011 1:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page