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Why do I feel like I'm being blackmailed into jumping ship early??

dparr1959
Grafter
Posts: 34
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Registered: ‎27-05-2015

Re: Why do I feel like I'm being blackmailed into jumping ship early??

So what changes when i move over to EE regarding

Home phone location ?

new equipment ?

 

bmc
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Registered: ‎28-02-2017

Re: Why do I feel like I'm being blackmailed into jumping ship early??

@dparr1959 

New router from EE.

 

Phone plugs into the back of it.

 

House extensions won't work without some work.

 

VOIP doesn't work during power cuts.

 

Brian

dparr1959
Grafter
Posts: 34
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Registered: ‎27-05-2015

Re: Why do I feel like I'm being blackmailed into jumping ship early??

Thank You for the Replys :

what about keeping the same phone number ?

Baldrick1
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Re: Why do I feel like I'm being blackmailed into jumping ship early??

@dparr1959 

You will also get a plug in phone adapter so that you can connect your phone in a different location to the new hub.Phone number stays the same.

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mwwagain
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Registered: ‎03-12-2024

Re: Why do I feel like I'm being blackmailed into jumping ship early??


@dparr1959 wrote:

Thank You for the Replys :

what about keeping the same phone number ?


 

You keep the number, it is ported onto the EE Digital voice system

bmc
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Re: Why do I feel like I'm being blackmailed into jumping ship early??

@dparr1959 

I case you're not aware you can stay with PN and port your number to a VOIP provider after you've been moved onto a SOGEA connection. New contract required and a few days downtime on the phone.

 

More work required to begin with but separates phone and internet which may work out cheaper in the long run.

 

A&A have a good reputation along with a FAQ page on VOIP. There are other providers.

https://www.aa.net.uk/voice-and-mobile/voip-information/

 

Brian

RadioFox
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Registered: ‎22-02-2015

Re: Why do I feel like I'm being blackmailed into jumping ship early??

@dparr1959  If you had the same email as me, then it should have answered your questions. There was also a link in the email to a FAQ page.

Move to EE

Townman
Superuser
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Registered: ‎22-08-2007

Re: Why do I feel like I'm being blackmailed into jumping ship early??

Multiple entries for same address - different service offerings.

This is usually connected to inconsistent information in OR’s databases and is associated with historical lines to a property.

A public house premises I was associated with had multiple lines to the building over the years.  When looking for service provision I got both FTTP ONLY and FTTC available depending upon either downstairs or upstairs being used in the lookup.

Similarly with my residential property some lookup queries fail due to a “silver key” entry relating to a business line which was ceased over a dozen years ago.

It might be worthwhile asking Plusnet to do an ORDI update on your current line(s).

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Spik3y
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Registered: ‎20-10-2024

Re: Why do I feel like I'm being blackmailed into jumping ship early??

@Townman 

 

I assume that was directed at me the OP. 🙂

 

There's been no broadband here before us, just a copper phone line. 

 

Databases gleaning their information from various extinct databases seem to have caused problems all round.  I think its because councils,  power companies and telecoms cant seem to to cope with a house with no road address.  Some have actually defaulted to ordinance survey directions, with grid reference in the address for apparent clarity.