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Voicemail removal

dizzydevil
Newbie
Posts: 3
Registered: ‎25-04-2022

Voicemail removal

Hi how can I remove the plusnet voicemail service so I use my own answer machine at home. I've looked on my account settings and voicemail is not ticked. So my thinking is it should be inactive.

Thanks

Darryl

7 REPLIES 7
Townman
Superuser
Superuser
Posts: 23,211
Thanks: 9,725
Fixes: 162
Registered: ‎22-08-2007

Re: Voicemail removal

Hi Darryl,

A warm welcome to the forums.

There are some known issues wherein what the user portal reports and the configuration in BT's systems are not aligned.  Such things require a poke from a staffer.  Someone should pick this up later today.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,885
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Voicemail removal

Hi there Darryl, is this for a landline or a mobile service with us? Please feel free to send me a private message with either the username or mobile number as appropriate and I'll sort that out for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
RealAleMadrid
Aspiring Hero
Posts: 2,740
Thanks: 1,415
Fixes: 59
Registered: ‎07-07-2009

Re: Voicemail removal

@adamwalker  I don't think you can get mobile answer machines 😀 so it must be a landline.

dizzydevil
Newbie
Posts: 3
Registered: ‎25-04-2022

Re: Voicemail removal

Hi, It is a home phone number.

dizzydevil
Newbie
Posts: 3
Registered: ‎25-04-2022

Re: Voicemail removal

Adamwalker, I clicked on private message but it came up with a oops box with some text. so it looks like i cant send private messages yet.

 

Townman
Superuser
Superuser
Posts: 23,211
Thanks: 9,725
Fixes: 162
Registered: ‎22-08-2007

Re: Voicemail removal

After three posts you should be able to PM.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,885
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Voicemail removal

Hi Dizzydevil, you've made your third post so you should be able to message me now if you want to give it another try. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team