Credibility lost in the first few sentences ... "I'm not very technical ... yet I am in charge of one of the most technically challenging projects BT has undertaken in decades".
There does seem to be a lot of this in BT - people without the right skill sets in key leadership roles.
... the old kit is falling to bits so we need to move people to something more reliable ... which fails totally in a power cut.
... and the way to fix everything is to double the price!!!!!!!!!!!
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
