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Unplugged phone keeps ringing speaking clock

smfrancis2105
Newbie
Posts: 1
Registered: ‎16-09-2022

Unplugged phone keeps ringing speaking clock

About a month ago I had an issue with the plug socket my landline was plugged into, which meant it kept turning off and on every 20 seconds or so. As a result I unplugged the phone and have never plugged it back in.

 

Since then, my landline number somehow keeps ringing the speaking clock. In the last month I have been charged over £55 for these calls, despite not actually having a phone plugged in. The issue has been raised with PlusNet, who's engineers are looking into the fault. In the meantime, the calls keep happening and my bill keeps going up. Got an email this morning saying I've now exceeded my credit threshold limit for calls and so another admin charge of £5.76 will be added to my next bill. 

 

Can someone from PlusNet confirm that these charges and admin fees will be rescinded once the engineers have found and dealt with the fault?

4 REPLIES 4
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Unplugged phone keeps ringing speaking clock

Hi there,

I'm really sorry for the amount of calls to 123 showing on your account.

I've tested your line and identified a Battery Contact fault so your line is likely crossed with someone else's. I've chased up the fault with our suppliers and we're hoping to have that fixed by the close of play on the 22nd September. 

If you can let me know once we've confirmed the fault to be fixed, and if an engineer tells us the problem was due to something which went wrong outside of your property, I'll make sure we credit or refund those charges. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
GrahamK
Newbie
Posts: 3
Registered: ‎13-06-2016

Re: Unplugged phone keeps ringing speaking clock

I have just received my latest bill and noticed a phantom call to the speaking clock lasting 2 seconds. Searching the forum this seems to have occurred to a number of people over quite a period of time. Suggestion from forum research is that this is Openreach engineers testing my line and this practice has been going on for years.

This is not a call I made, could you please refund.

 

 

Thanks

198kHz
Seasoned Hero
Posts: 5,732
Thanks: 2,780
Fixes: 41
Registered: ‎30-07-2008

Re: Unplugged phone keeps ringing speaking clock


@GrahamK wrote:

Suggestion from forum research is that this is Openreach engineers testing my line and this practice has been going on for years.


Yes, many years, before Openreach existed, but only entering public consciousness with the advent of itemised billing.

It's getting worse over the years, I believe, due to increased form filling, box ticking etc, and constant pressure for more productivity from BT, Openreach, and telecom contractors like M J Quinn and Kelly's.

There doesn't seem to be any great desire in the industry to tackle the problem. The engineers are gaining nothing financially, so I would call it 'fraud by proxy' by BT.

Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,885
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Unplugged phone keeps ringing speaking clock

Hi @GrahamK, please send me a PM with your username and I'll get that refunded for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team