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Home phone won't receive calls

Posts: 1
Registered: ‎16-10-2022

Home phone won't receive calls

Recently moved house and setup our phone and broadband through Plusnet as we were existing customers. Broadband works fine with no issues, but we can't receive calls on the landline. It rings once than hangs up, I believe this is known as a 'ring trip'. Phone will make calls no problem so I don't think it's a line issue, but I can't work out what the problem is.
Plusnet Help Team
Plusnet Help Team
Posts: 1,879
Thanks: 406
Fixes: 91
Registered: ‎22-01-2018

Re: Home phone won't receive calls

Hiya @jgreen


I'm sorry you are having an issue with landline service and for the hassle this is causing. 


I have checked your account and I can see you have an appointment booked for today with an engineer, please let me know how it goes. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team