Unconfirmed calls
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Unconfirmed calls
Unconfirmed calls
06-09-2009 10:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I know there has been a problem with Itemised Billing recently, does that have anything to do with why the call data is not updating unconfirmed calls?
Re: Unconfirmed calls
06-09-2009 7:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Bob
Re: Unconfirmed calls
07-09-2009 9:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Unconfirmed calls
07-09-2009 2:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Unconfirmed calls
08-09-2009 1:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Unconfirmed calls
12-09-2009 8:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
edit: Perhaps not - http://usertools.plus.net/status/archive/1252684880.htm
Watch this space!
dick:quote
Re: Unconfirmed calls
12-09-2009 9:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Unconfirmed calls
13-09-2009 1:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Unconfirmed calls
13-09-2009 4:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
the downloads will probably start tomorrow(Monday)
http://www.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=homephone
Re: Unconfirmed calls
13-09-2009 5:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Now that this has been done, we are going to turn "call processing" back on, so you should start to see your itemised calls start to catch up again over the weekend.
which I took to mean that it should start showing the calls over this weekend!
dick:quote
Re: Unconfirmed calls
13-09-2009 6:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Unconfirmed calls
14-09-2009 7:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Unconfirmed calls
14-09-2009 4:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Peter
Re: Unconfirmed calls
14-09-2009 4:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
you'll still receive your full allowance from one month to the next.
Whilst I appreciate the frustration that this may have caused, it was important for us to stop call processing to ensure that customers were not double billed for calls which they had made.
Re: Unconfirmed calls
14-09-2009 5:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page