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Unable to reactivate Voicemail

FIXED
markchik
Newbie
Posts: 2
Thanks: 1
Registered: ‎06-02-2024

Unable to reactivate Voicemail

Ever since I've been a Plusnet customer voicemail has never worked properly. Following a suggestion here, I disabled it several months ago meaning to re-enable it. However, I just got around to trying to re-enable it today but am unable to do so as it says it is "Awaiting activation" and also "You currently have an order in progress to add call features". How can I re-activate it now?

 

 

3 REPLIES 3
jab1
Legend
Posts: 17,073
Thanks: 5,466
Fixes: 254
Registered: ‎24-02-2012

Re: Unable to reactivate Voicemail

You'll have to wait until one of the Help Team pick this up and give the system a kick.

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,574
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Unable to reactivate Voicemail

Fix

Hi @markchik 

I've placed an order to activate voicemail for you and it should be working within 24 hours. 

Let me know if there are any issues. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
markchik
Newbie
Posts: 2
Thanks: 1
Registered: ‎06-02-2024

Re: Unable to reactivate Voicemail

Thank you - it is now working once more.