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problems receiving international calls

Catherine1
Newbie
Posts: 3
Registered: ‎08-02-2024

problems receiving international calls

Hi, Is anyone having problems with international calls.  When I receive an international call the caller can hear me but I cannot hear them.  Any suggestions as to what may be wrong?

 

thanks Catherine

4 REPLIES 4
198kHz
Seasoned Hero
Posts: 5,753
Thanks: 2,813
Fixes: 41
Registered: ‎30-07-2008

Re: problems receiving international calls

@Catherine1 

Welcome to the forum. 🙂

It could be one of a number of things - a little more info could narrow it down.

Does it happen on calls you make, or only ones received?

How many people/countries are involved?

 

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Catherine1
Newbie
Posts: 3
Registered: ‎08-02-2024

Re: problems receiving international calls

Hi. Only happens on calls I receive
Caller is from Canada
Thanks
Anonymous
Not applicable

Re: problems receiving international calls

@Catherine1 

Are you using a standard telephone plugged in to a phone socket in your home, with a Plusnet call package ?,

or have you pre-emptively upgraded your handset to VoIP in anticipation of the UK phone system switch off  next year ?

Catherine1
Newbie
Posts: 3
Registered: ‎08-02-2024

Re: problems receiving international calls

Yes, a standard landline

Thanks