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Telephone Directory - or lack thereof

Community Veteran
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Registered: 15-06-2007

Telephone Directory - or lack thereof

Purely out of interest - I was checking something in my Phone Book and see that it is dated 2010/11
Does this mean - pick any of the following
BT No longer issue a phone book
Plusnet won't pay the money to send me one
Plusnet systems don't allow it until specially requested
15 REPLIES
Community Veteran
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Re: Telephone Directory - or lack thereof

Now you come to mention that I got a new Yellow Pages just the other day, and I too haven't seen hide nor hair of a White Pages in many a year, and not just my time with Plusnet. We used to get a Thompson Local, but they were more of a catalog of adverts than a directory.
Superuser
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Re: Telephone Directory - or lack thereof

According to this http://www.thephonebook.bt.com/publisha.content/en/find/thephonebook/SupplyDeliveryFaqs.publisha# a free copy should be delivered annually ( by contractors! )
Community Veteran
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Re: Telephone Directory - or lack thereof

From the above link
Quote
Q. What if my telephone service is not provided by BT?
A. If your telephone service is not with BT and the annual delivery has finished, there will be a charge of £10 if you want to purchase a Phone Book from BT, alternatively you can contact your own service provider, who may be able to provide you with your local Phone Book free of charge.
198kHz
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Re: Telephone Directory - or lack thereof

I transferred my phone service to PN four or five years ago, and have been getting the BT phone book annually.
Just checked and the current one is 2014/2015 edition.
Remember you are unique - just like everyone else
DaveyH
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Re: Telephone Directory - or lack thereof

I get one every year despite not being a BT customer for many years. It goes straight in the recycling along with the Yellow pages etc.
Superuser
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Re: Telephone Directory - or lack thereof

@OJ, I suspect in my link it is referring to the 'royal' BT , that was my interpretation.
Anyway , found this which seems to confirm it's all Openreach supplied lines
https://www.openreach.co.uk/orpg/home/products/wlr3/directoryinformation/directoryinformation.do
Community Veteran
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Re: Telephone Directory - or lack thereof

It would be nice if Plusnet could actually comment
pwatson
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Re: Telephone Directory - or lack thereof

Plusnet did answer when you raised this in Feb 2013
http://community.plus.net/forum/index.php/topic,111867.msg959281.html#msg959281
http://community.plus.net/forum/index.php/topic,111867.msg959354.html#msg959354
Of course, BenT no longer works for PN but I'm assuming that the position hasn't changed  Wink
Superuser
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Re: Telephone Directory - or lack thereof

Actually , re-reading my link above it actually says
Quote
Every address in the UK is entitled to a free printed BT Phone Book for their local area.
which I presume means even addresses without phone lines!
Community Veteran
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Re: Telephone Directory - or lack thereof

Thanks for the links - which I couldn't remember
Compare this
Quote from: Ben
Our WLR3 provider has confirmed that we cannot order phone books via BT Openreach, with whom we place orders for telephone lines. To the best of my understanding, we are under no obligation to provide a free telephone book and our customers are free to order directly from BT, As such, we are not in breach of Ofcom GC 8.2*
*I'm not a lawyer, this is just my interpretation!
with https://www.openreach.co.uk/orpg/home/products/wlr3/directoryinformation/directoryinformation.do
Quote
Every address in the UK is entitled to a free printed BT Phone Book for their local area. Additional Phone Books can be ordered directly from the BT Directories team.

Plusnet Help Team
Plusnet Help Team
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Re: Telephone Directory - or lack thereof

We can order these for customers if they require one.
Customers are entitled to one free phone book for their area only. Any additional phone books will be charged at £10.00 each.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
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Re: Telephone Directory - or lack thereof

How do we do it - I assume (but am probably wrong) that there is something in the Home Phone Control Panel and I can't raise a ticket as it isn't an acceptable option
Plusnet Help Team
Plusnet Help Team
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Re: Telephone Directory - or lack thereof

Either through a call or live chat I believe.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Mal08
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Re: Telephone Directory - or lack thereof

We got our phone book just a few weeks ago. But it shrunk a lot - much smaller than it used to be. Maybe lots of people these days are ex-directory